Breaking the Pattern – Allowing the New to Emerge…via The Partner-Centered Safety Leadership Workshop

goldfishIn many of our newsletters, I have talked about helping organizations co-create their safety future using the Process Enneagram© complexity tool in our Partner-Centered Safety Leadership Workshops. This is a powerful tool to help bring the people together around their safety challenges – breaking the old patterns, and co-creating a better, safer future (together).

Here is a brief description about how our Partner-Centered Safety Leadership Workshop takes place:

In a recent workshop, a cross-section of the people, including their manager, came together for a day. There were about 19 people present. We began with the question, “How do we improve our safety performance?” With this as our central focus, we engaged the people with the Process Enneagram©. Everyone participated in developing their living, strategic safety plan over the next four hours in an interactive dialogue in which everyone participated, including delving into the issues and behavioral patterns that keep recurring.

Together, the group determined what new commitments needed to be made (by all of the team) in order to get where they wanted to be, together – to achieve the best results for a safe workplace.

We then asked the people to identify what the top four things were that they needed to immediately work on and develop a plan of action. Then, they self-organized into four teams of about equal size to work on their respective topic. After about two hours, each team reported out to the entire workshop group, sharing their ideas and plans to improve safety and to solve their problem. They identified their leader, the team members, their plan of action and when they would be meeting again to do their work.

After the workshop, the participants shared what had happened with all the others in the organization who had not attended, asking for ideas for improvement.

In order to sustain this work, their manager needed to talk with all of them frequently about the progress of their teams. The manager supported each team with the resources and contacts they needed to do their work. About once a month, all the teams came together and reviewed their progress with each of the other teams and the manager. Open communications with the rest of the organization kept everyone informed of the progress.

The manager talked with everyone in the organization about their Safety Strategic Plan, sharing information abundantly, listening carefully, and building credibility. He/she also spent time with each team to understand their work. The manager often helped the teams to contact others in the organization or suppliers so they could make progress. The manager created the environment of open communications and trust to make all this happen and to sustain the work.

When Claire and I returned to this organization after about four months, each team met with us to discuss their progress, frustrations and successes. Every team had made progress and everyone was talking about how to help the organization improve. Several teams had completed their initial project and had begun to work on the next piece of work to help the organization get stronger and safer. Almost everyone in the organization was talking about ways to help to improve the organization’s safety performance. Clearly, the organization had markedly improved, moving forward to a better, safer workplace for everyone. And they co-created that future (together).

Discover how your organization can see safety turnarounds quickly. For more information, contact us at 716-622-6467.

Keeping Things Simple

With our focus on improving the safety in workplaces, our intention is to make things less complicated and difficult. Many organizations that we work with are all tangled up and things keep getting twisted around.

People get protective of their turf, resist changes, form tight little groups and exclude others, bully, get into endless arguments with management and others, and waste a huge amount of time in unproductive activities. This drives the management into difficult positions trying to push to get things done safely and on time. Everyone is in the tangled web.

self organizing safety leadershipThings do not have to be this way! Most of the people know that this is counter-productive but that is the way it is. However, when we engage the people from across the organization in the Complexity Leadership Process, guiding them in a purposeful conversation of discovery that changes everything, they find it does not have to be that way!

In working with them, we begin with an important question like “How can we reduce the number of people getting hurt?” and talk together. In the course of this, stories are told, incidents remembered, injuries relived, and things open up. The people discover that they know a lot about all this, but the knowledge was hidden and scattered among everyone.

As we talk together, we see how, in working together, we can get a lot better in reducing injuries.

No one comes to work expecting to get hurt, so they begin to see ways for people to stay healthy. As their ideas develop, they are posted on the wall chart we use and a Strategic Safety Plan develops. The excitement builds as people engage in the conversation and debates. They co-create their safety future together, discover the connections that they have with others, and create ad-hoc teams to go after their big discoveries for improvement. When they have co-created their plan, priorities are clarified, and resistance to change virtually disappears so changes are made and improvement is seen very quickly. Their Strategic Safety Plan is posted for everyone to see and use going forward.

In working this way, management’s job gets a lot easier and becomes one of facilitating the people rather than having to drive them. Becoming a cheerleader is more fun than being a driver. Furthermore, the accident and injury rates go way down so everyone wins. I know this happens because this is what happened to me when I was the plant manager in the DuPont Belle, West Virginia Plant.

In working together this way, the chances for making those 3 Big Safety Mistakes go way down!

The Safety Leadership Process©

The Four Simple Steps to Safety Excellence

    how to improve workplace safety

  1. Get clear, focused, and determined.
    Co-create the Safety Strategic Plan© using the Process Enneagram©. Keep it posted, talked about, and used.
  2. Build trust and interdependence.
    Develop the shared, co-created Principles and Standards of behavior that are needed to achieve safety excellence. Live by them in doing the work on the Issues that need to be addressed to improve safety performance. Hold each other accountable. Let everyone know you deeply care about safety and everyone going home healthy and in one piece. Make this work open and visible for everyone to see and to model in his or her own work. Trust and interdependence emerge as people learn to work together this way.
  3. Talk with everyone, share information openly, and listen to each other.

    Walk around, talking and listening, every day. As people get to know you better and see you being honest and keeping your word, trying to improve yourself and admitting to mistakes when they are made, trust builds.

    (Since over 95% of all injuries and incidents are the result of the actions of people, go look at what people are doing. Do Safe Acts Auditing to see and keep track of how people are working. Show the people you really care about improving safety.

    These audits give a quick indication of what is happening in the safety culture, providing clues to changes; a drop in the Safe Acts Index (SAI) indicates a potential injury is about to happen. The patterns of behaviors that are seen indicate areas of strength and areas of weakness that need to be addressed. Perhaps there are bad habits or more training is needed, or there is a confusing mixed message or a deeper systems problem needs to be straightened out. When people see and become aware of what is happening, focused attention can be applied.)

  4. Quickly take the appropriate actions on new information that is created to correct the problems that the patterns of unsafe behaviors observed indicate. Remember that the information developed in these Audits is for learning about how to improve the safety performance. If this Safe Acts Auditing tool is used for punishment, the integrity and value of this process is lost.
    Evolve steps 1, 2, 3 and 4 all at the same time as the Safety Leadership Process™ develops. They are all interconnected and interacting all the time. Do them over and over again.

    • It takes the courage to hold each other accountable, to have the difficult conversations, to make decisions, and to act.
    • It requires the care to do every thing as well as you can.
    • It requires the concern for the impacts for all the changes on all the stakeholders.
    • It requires the commitment to stay the course in both the good and difficult times, day after day, month after month, year after year!
    • This is the essence of safety leadership.

Most companies and the people in them want to have a safe place in which to work. Cynics who exist, must be stuck in really poor companies, at the low end of the distribution curve. Life for them must be dark and gloomy. Come into the light with The Safety Leadership Process©.

Changing Safety Culture

I am becoming more and more focused on changing the safety culture of organizations. There are lots of training programs and fine instructors teaching all aspects of safety technology. Yet our organizations still have to deal with a lot of people getting hurt.

Most people don’t come to work expecting to get hurt. Most organizations want people to work safely. I think a large part of our challenge to moving towards safety excellence is the way our organization’s culture influences how people decide to work together, or not.

safety excellence in business leadershipMost of the safety people I’ve come to know approach organizations as if they are mechanical things to manipulate. Organizations are structured in functions. Knowledge is structured in pieces. People are narrowly skilled. Motivation is based on external factors. Information is shared on a need to know basis. Change is a troubling problem. People work in prescribed roles seeing only their part of the work. If change is needed people are moved around like chairs. Training is provided in abundance. Safety programs are set up as step-by-step processes where things are arranged in a prescribed sequence.

There is a big emphasis on teaching people what to do and then expecting them to do only as they are told…as if they checked their brain at the locker.

In my experience, organizations are not mechanical things to be manipulated, but rather they behave more like a living system. Knowledge is seamless. Organizations are seen as a whole system. Work is flexible and without boundaries. People are multi-skilled and continuously learning. Motivation is based on links to the whole system. Information flows openly and freely. Change is happening all the time, and seen as an opportunity for improvement. People work beyond their roles. People see their work in relation to the whole, knowing and doing what needs to be done. People work safely because they want to go home safe at the end of the day. They understand the larger expectation of the business.

Organizations are complex adaptive systems. The tools to work in complex adaptive systems are different from those that work in organizations seen as machines. When the tools of complexity are used, things work much more effectively, people become engaged in working towards the success of the whole system and change can happen quickly.

To learn more about this topic, see my blogs posts on Safety Excellence.

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