This Month’s Kaleidoscope of Safety Thoughts

The Eclipse… On April 8th, we are going to have a total eclipse of the sun.

The path will cross right over our area. Excitement is quite high as many scientists and tourists are expected to be here. Hotel rooms are renting for astronomical amounts of money. It will be quite a big party, full of excitement. Totality lasts for about 3 1/2 minutes so it will be like night right in the middle of the afternoon.

kaleidoscope of safety

The safety challenges will be significant. Special glasses are needed to look directly at the sun, so I hope people will have and use them. Crowds on Center Street in Lewiston, New York, will be thick, so I hope no one gets run over. I have heard that some people can get disoriented during the totality. The birds get quite disturbed and make a lot of noise. At Fort Niagara in Youngstown, New York, will have all sorts of historical activities to help celebrate. They will fire some cannons and have special drills. People will be all over the place.

This will be quite something!

Big Crowds-Big Hazards

Big crowds attract all sorts of people. Most will be just great and have lots of fun. However, we need our situational awareness hats on as well. There will be lots of excitement and some accidents; hopefully none will be too serious. There may be some people who get sucked into a fight and then look out. There may be some who get quite drunk in their celebrating and that can be a problem. Hopefully any raucousness will be little. But we have to be on alert and have good situational awareness because there may be someone who wants to really hurt people.

Every community has a few people who are having trouble and are quite dangerous, so this problem is not out of the question. We will all need to be looking out for each other. Situational Awareness means keeping alert to your surroundings all the time.

Shifting into Springtime or Fall

The Eclipse isn’t the only thing going on. All of you are moving into Spring if you are in the Northern Hemisphere or into Fall if you are in the Southern Hemisphere. Either way, you are facing changes of season and the adjustments you’ll need to make. Try not to hurry so you do not miss the special, good aspects of the changing seasons.

When it comes to your work, what new demands do you face? Cleaning up from the winter or preparing for it takes some thought and making sure the equipment you need is ready. For example, are the special demands of heat stress being considered and is the training and equipment ready? For those of you down-under, are you ready for the cold? I was a manager in one plant where we were surprised each winter by pipes freezing. People kept putting off the inspection and repairs of pipe insulation, so the first freeze hit pretty hard with lots of frozen lines. This happened every winter. You would think we would have learned.

Election Season Here in the USA

The level of polarization and anger is huge. It is hard to have civil conversations about the various issues. The court battles are hard to follow. The media do not tell the truth. Justice is unevenly applied. It goes on and on.

This stuff should be kept out of the workplace, if possible. You do not want these distractions since they will lead to unsafe conditions, injuries, and incidents. We have enough to worry about without the politics spilling into the work.

I am an advocate of sharing information, but there are times when we must use caution. We need to share information about the work, the competition, safety, etc., but the political stuff is just trouble. You must keep it out and not contaminate your culture.

I hope you’ll share these safety-related thoughts with your team. Safety Vigilance is what we all need. Give me a call 716-622-7753 to talk more about this kaleidoscope of safety pieces!

We Remember Them… Workers’ Memorial Day

We honor their memory by doing SAFETY better and differently!

April 28th was Workers’ Memorial Day. This was a time to reflect on all those who have lost their lives or were seriously injured at work. This was a time to honor their memories and the suffering of their families.

The Bureau of Labor Statistics reports about 5,200 deaths and 2,300,000 serious injuries in each of the last 6-7 years. The AFL-CIO’s 2023 “Death on the Job” report estimates that occupational diseases kill 120,000 people each year. Not only is this bad for the people and their families, it is also bad for the businesses. These injuries cost businesses far more than the work that can be done to prevent most of them.

It seems that for many companies, the dash for profits is their primary goal, and it must be achieved regardless of the adverse impact on the workers. I don’t know why the financial losses seem to be ignored by the businesses.

OSHA is taking a stronger stance and is increasing the fines and penalties for violations. The EPA is also more involved through their initiative titled Reducing Risks of Accidental Releases at Industrial Facilities.

The EPA participated in a recent court decision against the DuPont LaPorte, TX Plant where four people were killed on November 15, 2014. The decision resulted in:

  • $12,000,000 penalty,
  • $4,000,000 Community Service payment to the National Fish and Wildlife foundation to help to restore the western shore of Galveston Bay, and
  • One-year probation for the Unit Operations Manager.

workers memorial day

There is a far simpler, easier, and less expensive way to quickly reduce the number of deaths, injuries, illnesses, and uncontrolled releases.

No one can claim that they do not know how to vastly reduce incidents, injuries, fatalities, and wastes to the environment. Over the last 35 years, I have helped a number of organizations cut these rates by over 90% quickly. When I was the Plant Manager at the big DuPont Chemical Plant in Belle, WV, in the early 1990’s, we cut injury rates by about 97%, wastes dropped by 95%, and earnings went up about 300% in just 4 years. I have also published several articles in the ASSP journal, Professional Safety, which prove we can do a lot better in reducing the number of deaths, injuries, and illnesses at work.

I don’t work on reducing the safety and environmental releases numbers, they are just an outcome that is useful in seeing if the work is accomplishing its goal of having everyone go home healthy and injury free, and we are not hurting the environment.

Building the Capacity of the People

The focus of my work is building the capacity of the people to:

  • be together
  • think together
  • listen and learn together
  • solve problems together
  • make decisions about their work and act together, and finally
  • reflect on what they are learning, make improvements and co-create their future together

The managers and safety leaders can make this happen by doing just three things, every day:

  1. Go into your workplace, be among the people, sit with them and talk with them about things like:
    • the safety problems they are running into
    • what is holding them back
    • what are the challenges they face every day
    • how you can help them to solve their problems
    • how the business is doing
    • what the competition is doing
    • how their family is doing
    • what activities are their kids are involved in like baseball
    • etc.
  2. Help to build trust by talking respectfully with the people in their workplaces, listening and learning about their challenges and contributions.
  3. Give them credit for their good work and help them see how their work helps the business and builds the long run sustainability.

I walked among the people every day for 5 hours a day (the plant was quite large) for almost 8 years. I did not make decisions there; I listened, watched, and learned how to help the people to build capacity and achieve excellence. I stayed in integrity with them – creating meaning, behaving with honesty and reliability, and caring for ourselves and others. We built a culture of trust where we could all learn and grow. Some managers have told me that this was a waste of time, and they have other, more important work to do. Really? I have not talked with any manager who got the improved safety, environmental, productivity and earnings improvements we achieved at the Belle Plant.

Workers' Memorial Day

This is simple work which requires the will and courage to be in the process and do it. By helping each other, we can all do this important work!

Call me with your questions (716-622-6467). I’ll be pleased to help you in your Safety Excellence endeavors.

Employee Engagement and Respect Equals Safety

Safety gets better when there’s Engagement and Respect happening!

The Occupational Health & Safety Survey

The State of Employee Safety in 2023 survey was published by Alert Media in Occupational Health and Safety.1 They surveyed 2000 full-time workers in the USA.

About 80% of the employees felt their safety was more important than productivity and job satisfaction. They all felt that their employers did not have as a high a value for any of these things. This was also true for mental health issues. Almost half of the employees are concerned about public health emergencies, workplace violence and technology failures.

About a third want better communications, more information about injuries and incidents as well as better safety training.

Reflections on the Feedback

In reflecting on the survey, the employees were fairly positive. It seems as though the people really want to be more a part of what is going on. While most of them care about their own safety, they feel that their managers do not care so much. They also feal that they are being left out of things. They want to know more about what is going on, not only about the things happening in their on workplace, but also about things going on outside of work that can impact them.

engagement and respect equals more safety

They want to know what the managers are thinking about. The employees also have ideas that they would like to share. They want better communications, as well as safety training. These are all good. But there is a sense that their managers do not have the same level of concern for their safety and health.

There was not much about what the employees could do to improve things. It is not just the managers who can make a positive difference, everyone can do that. This survey opens the door for good conversations about how things can get better.

Going Forward

In my experience, most people want to be treated with respect, be heard and have their ideas given consideration. As the managers and employees talk together, a lot of learning will take place. People will become more engaged and contribute more towards the organization’s success.

Sometimes managers hesitate to be more open and share for fear that they will loose control of things. As a manager for many years, I found that when I had my thinking and messages clear, I could talk openly with the people. We could set the standards and formulate the direction we needed to go. Then as we talked together, the people began to come together working towards really improving things, so I actually had better control in helping the organization to achieve success. Safety improved, productivity improved, and earnings improved.

employee engagement means more safety

While this sounds fairly simple, I have found that many managers try to avoid talking with the people. Managers are supposed to know what is going on and be able to answer questions so when they are asked a question they can’t answer, they feel as if they have failed. I struggled with this in my early, manager days until I accepted the fact that I did not know all the answers, and that was okay. No one knows everything, we all know that so let’s accept this and learn together. When I made this shift in my thinking, things got a lot better and much easier. I did not have to pretend that I knew everything, and fear that someone would embarrass me. When someone asked a question I couldn’t answer, I told them I did not know the answer, and then got back to them promptly when I did get the answer.

The more we interacted, talking and learning together, everything improved, and my job got a lot easier. I spent a lot more time being a cheer leader which was fun.

Everywhere I have worked, I found that treating people with respect, listening to their ideas, talking together, getting clear on the standards of performance, co-creating our goals and praising them for their successes was the formula for our successes. A lot fewer people got injured and the company made a lot more money.

This is a WIN/WIN for us all.

Safety Isn’t Just Safety Anymore…

What every Manager needs to know that OSHA and ISO already do!

It started out in 1970 with OSHA’s regulations to enhance Safety in the Workplace – the first leg of the Safety Stool, a.k.a. as Occupational Safety, exampled by preventing slips, trips and falls, requiring hearing protection, hand and foot protection, and eye-ware.

Then came the second leg of the Safety Stool, Occupational Health, exampled by preventing environmental/respiratory and ergonomic hazards. Then came Process Safety Management (PSM), exampled by what it takes to keep hazardous substances in the pipes, and which became an essential part of workplace safety with the comprehensive issuance of OSHA 1910 – the third leg.

All three legs are important and are critical for Safety professionals, HR professionals, Managers and Supervisors to embrace and for people to understand. Indeed, OSHA requires this attention to keep our people safe (life and limb) within the workplace.

safety in the workplace

Now, with this new decade of Workplace Violence rearing its ugly head, we know that we must add a fourth leg to the Safety Stool. Because attention to this 4th prong needs diligent awareness, it is now becoming paramount that every manager and supervisor be schooled in Situational Awareness:

  • What is happening around you?
  • What is happening between and among people in the workplace?
  • Where are your vulnerabilities?
  • Are you noticing the cultural dysfunction happening in your workplace?
  • Are you able to engage appropriately to find out what’s happening?
  • How do you address these dysfunctions?

The fourth leg of this stool is what is called Psychological or Social Safety. Another way to describe it is the psychological harm that comes with repeated bullying, harassment, incivilities, and dysfunctional behaviors, that leave workers dreading to go to work, or that increase the risk of home-growing an active threat/shooter, or having a suicide or murder in your workplace, let alone the bad press that comes with a highly publicized incident.

If no one steps in to stop bad behaviors when they are happening, they continue and escalate over time. Not paying attention to social risk manifests into psychological harm as the continuum of bad behaviors escalate in the workplace – and ultimately can impact people in harmful ways. Yes, OSHA is keen on this 4th leg of the safety stool, too, and wants to know what your business, company, organization, or team is doing about it. Prevention of Workplace Violence is the operative word.

What is Workplace Violence?

OSHA explains that workplace violence is violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide.

OSHA makes it very clear. Employers are responsible for ensuring that the workplace does NOT become a hostile workplace. (Bullying, harassment, and incivilities contribute to hostile environments). OSHA requires employers to provide a safe workplace for their employees…both physically safe and psychologically safe. This is covered by the General Duty Clause Section 5(a)(1).

Enter the new ISO Standard: ISO 45003 IS THE NEW INTERNATIONAL STANDARD (2021-06) – Occupational Health and Safety Management – Psychological health and safety at work – Guidelines for managing psychosocial risks. This new standard states that Management must be prepared to deal with violence that involves a person (employee, visitor, vendor), etc., losing control, without a weapon. This normally means dealing with psychological safety factors.

It is difficult to predict violent acts, so the Standard expects managers and associates to be vigilant. Report any concerns of erratic behaviors to supervision and HR as soon as possible.

Examples of violent behavior include but are not limited to:

  • Intimidating or bullying others
  • Abusive language
  • Physical assault
  • Threatening behavior
  • Sexual or racial harassment
  • Concealing or using a weapon
  • Anger
  • Tantrums

You get the picture. None of these types of behaviors belong in a workplace, thus the underscoring of new Respectful Workplace policies.

employees need to become stakeholders in their safety

At Nagele, Knowles and Associates, we understand the construct of workplace violence and how to identify it. It starts with knowing your inside culture (culture assessment) to understand where bullying and dysfunctional behavior is happening and how to stop it in its tracks. What is your workplace doing to ensure a Respectful Workplace? It equally starts with a physical security vulnerability assessment to understand where you, your site, your people are most vulnerable to a perpetrator entering your workplace to do harm, and how to deter that from happening.

The 4th leg requires Situational Awareness – that is the tip of the spear when it comes to the prevention of workplace violence…from the inside or from the outside! This holds true in the workplace, and in living our daily lives. Wake up! Be Alert! Observing, expecting, embracing, and requiring a Respectful Workplace is powerful for reducing those harmful dysfunctional behaviors.

Employees must become stakeholders in their own safety and security and develop a survival mindset as well. Vigorous prevention programs, timely interventions, and appropriate responses by organizations and their employees will contribute significantly to a safe, secure, and respectful environment. That’s what we teach; that’s what we do.

Want to know more? Check out our book “Guide to Reducing the Risk of Workplace Violence…the Absolute Essentials” available on Amazon. It has been labeled the “gold standard” – a comprehensive guide to reducing your risk of workplace violence happening in your workplace…from the inside or the outside or give us a call at 716-622-6467.

Trust is so Important for Improved Safety Performance

I have been trying to understand why the number of people getting hurt and killed at work is not getting better.

According to the Bureau of Labor Statistics, since 2017 the number of people being killed at work is averaging about 5,130 a year, with no sign of improvement and the injury frequency rate is stuck at about 2.7 for that period.

There is a lot of effort being put into trying to improve safety with the global effort totaling about $20,000,000,000 being spent for services, regulation, equipment, trade associations, etc. This is a huge industry; I call it “Big Safety.” Why isn’t Big Safety making more progress in reducing the number of people getting hurt and killed? These are real people and their families that are suffering so much.

I have been getting some help from Kerry Turner and Marc Pierson in looking at the safety work from a systems perspective. The safety system is huge with many factors at play. The systems approach is helpful in being able to see the whole system, the various components, how they interact, find key points where changes can be made.

trust your team for safety performance

One thing that I have seen is that injuries and incidents are local events, and it is hard for Big Safety to know what really happened in detail. What it offers often does not fit quite right and comes across to the people as “the Flavor of the Month.” The people doing the work have little confidence in what the offerings provide so they often do not stick very well.

Another thing that I have noticed is that the consultants coming out of Big Safety often are seen as “experts” and come into the organization to fix the people rather than teaching the people how to solve their own problems. This weakens the people and tends to disempower them. This is a lot like Big Government coming into a local community to fix a problem when they do not know the people or much about the real nature of the problem they are coming in to fix.

In studying the Safety System, it becomes obvious that trust is a central feature that is often missing when Big Safety comes into the organization. There has been a lot written about the importance of trust, and in using a systems approach, trust really emerges as the central feature that needs to be in place before much progress in improving safety performance can take place. Real progress requires the energy, creativity and commitment of the people doing the work. This is a gift that people will give if they have trust in the other people and feel safe in opening up to meet the safety challenges.

safety of the people is important in safety performance

A Suggested Approach to Building Trust

Perhaps when a consultant comes into an organization to work on a safety issue, they come into the organization 2-3 days before their planned work begins and walk into the facility among the people to get acquainted with them. Talk with the people, listen to their concerns, and discover what the real problems are that are causing the need for improved performance. Talk about their work with them and find out what they need so they can work more safely and effectively.

Open yourself up to their questions and concerns about you. Creating a safe space where they can talk with you is an important step in building trust with the people. Then the consultant needs to reflect on all that was learned and see how their knowledge and skills can be used to help the people to solve their problems. Don’t try to solve their problems for them or fix them. Rather teach them how to solve their own problems.

I have found that this approach works very well in helping to get to know the people, the issues, and to begin to build trust.

Doing Safety Right in the Workforce!

So much of our safety efforts are aimed at trying to get the people to do safety right.

Photo Credit: OSHA.gov/Safety

There are lots of good ideas, new techniques, slogans, better equipment, PPE and so on. When I go to an American Society for Safety Professionals Conference, I am awed by the beautiful displays of new and better equipment and supplies. A lot of safety people are trying to improve safety in the workplace. It is hard work, and progress in reducing injuries and incidents is slow.

My Earlier Years

Over my 20+ years in managerial positions, working to improve the performance of organizations, I have found that the way I worked in my early years of pushing, pushing, scolding, blaming, looking for root cause, etc. was not very successful. I did not listen well and did a lot of arguing. I took an approach of trying to take things apart, thinking that if I understood the parts I could fix things. I felt that I had to know everything and fix the problems and the people. But the same problems kept popping up and no one seemed to learn or care. Trying to catch people doing something wrong, sets us up for a lot of arguments and struggles. Many organizations where I worked were not happy places. (And I learned that it didn’t have to be that way – old school management certainly had its flaws!)

Growing Up

However, when I began to realize that almost all people are smart in their own ways, things began to change. As I learned to purposefully go into the workplace, sit down with the working people, and listen to what they had to say, I found that most people are doing things quite well. They wanted to help to make things better. Most people do not want to get hurt or cause a problem. Rather than treating them as if they just did not care, I realized that they had a lot to offer and wanted to contribute. I just had to ask them, listen, and create the conditions where they could be their best. (They had so much information and innovations to offer!)

At first, I found the people frustrated and unhappy that no one had ever listened to them. When I first began to walk among them, there was a lot of fear and little trust. What was I really doing? Was I really trying to engage with them and learn? Was I just trying to find something wrong in a sneaky way? As I kept trying, kept listening and learning to talk with the people, and not at them, things began to shift. Each conversation was a little step, so I had many conversations. When I was the Plant Manager at the DuPont Belle, WV Plant, I did this for 4-5 hours a day for over 7 years. (Yes, I kept long work hours!)

In talking with the people, building trust, and helping them to see that they were an important part of our total success, our performance improved. In the first 4 years, our injury rate dropped by 97%, emissions dropped by 95%, productivity rose by 45% and earnings rose by 300%. We kept getting better. I did not do this by myself, the people, all of us together did this. I found that in all these conversations that the collective intelligence of the whole organization went up and kept going up as we all talked and learned together. We all became partners in building a successful business.

respect and honor others in the workplace

My Consulting Experiences in Safety

Over the last 28 years of consulting with organizations around the world, to help them improve their performance, I have used and taught this approach. I have developed a focused tool for our conversations that helps to make this work focusedeffective and fast. It helps the people to see what they are doing, breaks down barriers, builds trust, enables them to solve complex problems, and make decisions close to their work. In these conversations the collective intelligence of the groups always goes up. All dimensions of their performance improve, often quite quickly. They sustain this work for years by continuing these conversations among themselves. I call this tool the Cycle of Intelligence. It is simple to use, requires no new capital investment and helps the people, all of them from the top down, to sustain and improve progress in their continuous conversations.

Invitation:

If you want to learn more about the Cycle of Intelligence and how this process works, please give me a call at 716-622-6467 or contact me at richard@rnknowlesassociates.com. We can set up a Zoom call if necessary. (Yes, we do “Train the Trainer” sessions.)

Perhaps you have a story you want to share. It is so important to establish your credibility as a manager or supervisor who is committed to improving safety and to respect your people – because worker participation, involvement and enthusiasm is a treasure. Hope to hear from you!

Peeling the Onion: Exposing the Various Layers of Safety in the Workforce

Let’s peel back the onion on some recently published Safety Stats.

The number of people killed at work dropped in 2020 – Good News!

The Year 2021 was full of changes and challenges. Much of the news was pretty negative. But, one piece of good news was that the US Bureau of Labor Statistics reported that the number of fatal occupational injuries in 2020 dropped from 5,333 in 2019 to 4,764 in 2020. This is the first drop in fatalities since 2014. This is good, but no one knows why this happened. There are many possible things that could have had an impact. We must peel back the onion and look deeper.

exposing the layers of safety stats

Here are some stats:

  • Did the COVID epidemic have an influence? Probably.
  • Were there fewer businesses operating? Yes.
  • Were fewer people actually at work? Yes.
  • The pressures of excessive overtime were up as businesses began to expand again but could not get enough people to fill all the positions. Did this have an impact? Maybe.
  • Were the numbers unclear because there were more part-time workers? Probably.
  • Was management actually doing a better job in the safety arena? I hope so!
  • Even though there was a lot more stress among the people with all the COVID worries, the number of murders dropped by 14.5%. Women made up 16.3% of workplace homicides. Maybe people were handling the stress better than usual. I hope so!
  • Exposure to harmful substances went up, including overdose of drugs. Was this from increased workplace pressures. Maybe.
  • Fatal injuries among law enforcement people went up 18.6% to 115 people. Thank you for your courage!

This is a complex problem with which all of us in safety are working to improve. The number of fatal injuries in 2020 was lower than it has been (and that is a good thing!), but the reasons are multifaceted. Please keep up the safety work you are doing and we’ll see if the 2021 numbers improve again.

What Do Workers Want?

American workers want better stability, safety, and leadership.

Randstad, USA, a large professional and commercial staffing organization, recently conducted a survey of their clients, finding that the COVID situation had an enormous impact in raising the workers’ concerns for safety. Workers want their leaders to clearly take the lead, making and acting on decisions to improve their safety and the stability of the workplace environment. Workers want clear standards on vaccinations and working conditions like spacing and overtime considerations. This is a big challenge since guidance from the Government, OSHA, the CDC and the courts is in such flux, and the shortage of skilled workers complicates this even further. This is a huge source of stress on everyone. It is critical that there is open, honest conversations among all the people so the best, most logical decisions can be made. This is really the work of leaders and the people want them to step up and lead.

Getting back to the onion metaphor…the Leader needs to be rooted (strength of conviction, knowledgeable) and have a strong inner core…yet be flexible, able to listen, communicate and most importantly, to be able to step up and lead.

Call to Action: As you peel back the onion around the safety performance of your workplace during this past year, what will you find? Contact me (716-622-6467) and I’ll share with you the “Layers of Safety” I use when speaking to Leaders on becoming the most effective they can be in leading Safety in the Workplace.

removing layers of safety stats

Reducing Workplace Violence and Building a Better Place

All of us, together, make a difference in the safety and the lives of our co-workers.

When Claire Knowles, Robin Nagele, and I (NageleKnowlesAndAssociates.com) are asked to come into an organization to help them reduce the risks of workplace violence and develop an active shooter protection plan, we have a good selection of options for them to consider, ranging from a comprehensive training and development plan to a bare-bones introduction. We see workplace violence ranging from a simple lack of respect to harassment to bullying to fighting and even murder, and our offering covers the range. Workplace violence can happen from the inside (bullying, harassment incivilities) and from the outside (perpetrator entering the workplace with intent to do harm). It covers Psychological Safety and Physical Safety.

we need to all work together for workplace safety

However, many people see this whole subject from a wide range of perspectives. It is very unlikely that an active shooter situation will develop here so why bother? Well, according to the Bureau of Labor Statistics in 2019, 761 people were murdered at work. Homicides were 454 and suicides were 307. This is the fourth highest cause of workplace fatalities. Could that happen here? It is a myth if you think it can’t happen in your workplace.

Harassment and bullying are HR problems and not often considered safety problems–but they are because they impact psychological safety. They can lead to people making mistakes and getting hurt. Lack of respect, harassment and bullying are just little issues (unless you are the target) so why spend the money? According to the Bureau of Labor Statistics in 2019, in addition to the 307 suicides, there were 313 drug overdoses at work. What was the impact of harassment and bullying on these people? Their psychological safety is hugely impacted. There are all sorts of ways to try to talk your way out of these sorts of issues. But there is a big impact on both the people and the businesses’ profits.

In the unlikely event of an active shooter situation, people can be killed and injured, the business will be shut down as a crime scene, the bad publicity runs rampant, and the regulators and lawyers will be all over the place. Your relationships with your people and customers will be a shambles. This results in huge losses.

When the business leaders tolerate lack of respect, harassment and bullying, the workplace is not psychologically safe, and people stop talking together and sharing information. This costs a lot of money in grievances and HR meetings, etc. It also costs a lot in missing the possibility of new business opportunities that are discovered as people talk together about how the business is doing and find new ideas for new opportunities emerging from their conversations.

We can all come together and address the elimination
of all forms of workplace violence.
Let’s pull together and make it happen for the good of us all.

Building a Better Place – We can do this Together!

There is so much bad news of workplace shootings, conflict of all sorts in our cities and streets, police and other citizens being killed and the endless arguments in our governments at all levels that it is tempting to just try to shut everything off and pretend nothing is happening. It feels as if we are in chaos with no good answers to be found.

But there are many good people in our cities and states, in volunteer organizations, in our governments and businesses. We need to rise above all this noise and strife. I believe that most people want to live good, safe lives, to raise their families, to seek life, liberty, and happiness. We want this in our private lives, in our homes, towns and cities as well as in our places of work where we spend so much time.

We can each make a positive difference in our homes, neighborhoods and at work. We can look for the good we each have to offer and make connections. We can have conversations together about how we are doing. We can talk about the little things that matter and connect us. We can show caring for each other and kindness. We can value our differences without trying to force them onto someone else. We can do this at work where we spend so much time together. We can find our common purpose and build on that.

As all of you readers know I have a great concern about leadership and workplace safety. When we build a more harmonious workplace the levels of anger and frustration drop. We can treat each other as real people and not some object to push around. We can build a better workplace with co-created principles and standards of behavior.

I know we can do these things because we did this at the plants where I was the manager and in the businesses in which I consult. When we co-create our principles and standards, working together with respect and listening, sharing information freely, helping people to see that their work is important, the levels of anger and frustration drop. I have seen this many times over. When this happens, more and more of the time we are focused at doing things right and the total performance of the organization improves. We can learn and grow together so our levels of knowledge and understanding go up. Fewer injuries and incidents occur. Total quality of our life and the products we make get a lot better. I have seen this happen over and over. We can do these things if we want to do them.

Our leaders play a big role in this by setting the standards and modeling the positive behaviors that are so important. We all watch our leaders and those with integrity and a caring heart are those we most admire. Their behaviors and the words they use set the way for us all.

However, we all have a role to play. We can all be winners as we pull ourselves up. Sometimes, it is not easy, but we can all do this with courage, caring, concern for each other and commitment to the dream of a better world.

If you do not do this, then who is going to do it? It rests on each of us.

make a difference in the safety and the lives of your co-workers

Artificial Intelligence and Big Data Can’t Replace the Wisdom of the Skilled People Doing the Work

I have read several recent articles about how big data and artificial intelligence (AI) can be used to help to improve safety.

The AI approach involves the collection and evaluation of huge amounts of data (big data) to learn from human behavior, looking for patterns and helping to improve safety performance. By doing this over and over, the machines can learn to keep doing better and better analyses and even begin to provide predictions about improving human performance. For example, repeated activities like lifting can be studied, problem patterns in lifting techniques be identified and improvements in the behavior or the physical arrangement of the lifting work modified.

This could provide very useful information that could reduce injuries and incidents, however, it is important to understand that people creating the algorithms are making assumptions and decisions about the way the work is done. “The devil is in the detail.” This can lead to a gap between the work-as-imagined and work-as-done. While the piles of data, the patterns they predict and the predictions they make can be useful, they can also be a problem. All this information can be quite beguiling and lead us to thinking we have all the information we need to reduce the injuries and incidents.

These studies can help to reduce injuries and incidents by providing the people some tools to see what is happening and make some adjustments in their behavior. But relying on them to do our thinking is a problem.

These tools need to be taken with a huge grain of salt. There is nothing to replace the wisdom and good judgement of the people actually doing the work and helping each other to see and improve what they are doing.

artificial intelligence can't replace the wisdom and good judgement of humans

These AI tools can help, but they are not the final answer. It is those close to the work who need to make the final decisions. We do not want to automate taking peoples’ brains out of the picture. These AI tools cannot see the actual situation that the person is facing as he/she does their job. Decisions often need to be made as the work unfolds to get the work done right. The gap between work-as-imagined and work-as-done needs to be closed as much as possible so the best procedures and practices can be used to do the work safely.

work as imagined

We need to help each other to rise to be the best we can be. Partnering together, helping each other, talking together about the work and the potential safety challenges are all highly effective ways to improve the total performance in sustainable ways. We should not allow the AI to push the thinking and good judgement of our highly skilled people aside. We can use AI as a supplement and to provide clues about improving the work. But pretending that AI can do our thinking for us is myth.

Everyone sharing information about your particular situations, treating each other with respect, telling the truth, making sure that the standards of performance and expectations are clear, helping everyone to see the importance of their work for the success of the whole business are foundational. Treating the people as intelligent, highly skilled and thoughtful will bring out the best in them.

AI can help, but it is not a replacement for the collective intelligence of the people who are dedicated to excellence.

I would be remiss if I did not insert (here), that the process for actually achieving this highly effective communication among and with people is Partner-Centered Leadership. Please call me (716-622-6467) and I’ll show you how easily this framework can be applied to your every-day communications and Leadership.

The Internet of Things (IoT): Another Caution

There are more and more electronic tools becoming available to help us with all sorts of tasks. We see ads for building electronic homes, installing fine security systems and even monitoring the sleeping babies. There are dozens of Apps for our cell phones so we can keep track of things.

Monitoring tools are also becoming available to monitor people as they do their work. It is a good idea to monitor someone who is working alone at a remote location or working alone at night doing security in a big warehouse. Sensors installed across wide locations enable rapid response in the event of an accident or emergency.

Like AI, these can be quite helpful, providing we don’t become too dependent on them. As these tools are developed and deployed, remember that they are put together by people who are making assumptions about their particular use.

Some of this monitoring can be used – drawing from the old time and motion studies from the days of Frederick Taylor in his 1911 book, “Principles of Scientific Management“. There is high value in learning from the past. There is high value in integrating new technologies. Yet striking that right balance is key – and always, always, with the genuine involvement and input of the people who are actually doing the work.

Summary

AI and IoT can be quite useful, but they need to be taken with caution and not allowed to replace the good thinking, planning and actions of our highly skilled, intelligent people. The comments in this newsletter are not luddite, but rather a caution about not throwing away the thinking, creativity and resourcefulness of the people with whom we work. Let’s help people become their best and rise to the top.

This is Your Wake Up Call!!!

Has your organization become forgetful or is it sleepwalking?

A delightful new book by Stephen Capizzano (2020), The Forgetful Organization, has some ideas that really make sense for those of us working to help organizations improve their safety performance and move towards Safety II.

has your organization become forgetful or is it sleepwalking?In this story, a wicked witch puts the princess and the whole kingdom to sleep for 100 years. They all have to wait for the arrival of the prince to kiss the princess and awaken everyone. As children, we all knew this story, but in this new book, Stephen Capizzano shifts the story to thinking about what happens in our organizations.

Are we in our organizations, walking around as if we are asleep? This idea of us walking around as if we are asleep is not new. The ancient Greeks talked about the caves of sleep and drinking from the rivers of forgetfulness. Are we sleepwalking deep in our habits and unaware of things going on around us?

Are we asleep in our old habits that we like and feel comfortable in? Do we like pushing the blame for problems off onto someone else? Do we like doing the minimum required for compliance? Isn’t just enough good enough? Do we really enjoy our dull safety meetings because it is a time for day dreaming about something else? Do we enjoy pushing back when something new comes into the picture like a new training program or improved safety procedure? Do we really love the “same old way?”

As we are sleep walking, 5,250 people died at work in 2018 (Bureau of Labor Statistics). The number of fatalities since 2008 has ranged between 4,800 and 5,250 people a year. Is that a habit we have become used to? The second highest cause of death for women at work is murder (453 in 2018). Is this another habit?

I used to be in the sleep-walking mode until we had a fire at a plant where I was the Plant Manager and I woke up. Maybe that was my handsome prince. Actually everyone woke up. We became a high-performance organization getting the fire out, the repairs made and starting up. Then our old habits reasserted themselves and most of us went back to sleep. But this jolt for me to wake up was so powerful I did not go back to sleep. I went on a quest to find out how we can all breakout of our old habits, stay awake and do extraordinary things together.

In this quest, I discovered many new things and created Partner-Centered Leadership, which I have discussed many times in these newsletters. One key element I found was that people want to be winners. Another finding was that we already know how to work at high levels of performance. We just have to wake up and help each other to shed our old habits. It is not a matter of scolding each other to do better. It is really just reminding each other that we already know how, so let’s do it. When we wake up, we use the natural processes of working together at a high level of performance. We do not need to go to special classes or workshops; we already know how to work this way as the fire crisis showed.

We already know how to:

  • treat each other with respect
  • help each other
  • listen together
  • tell the truth
  • share information
  • say we are sorry when we mess up
  • think and develop better ways to do things
  • work safely
  • remind each other to be our best

The key features for leaders to remember in Partner-Centered Leadership are:

  • valuing people, change and the future
  • seeing organizations as if they are living systems
  • recognizing organizations as complex, adapting, self-organizing networks of people
  • focusing on the open flow of information, building respect and trust
  • helping people to find meaning in the work itself

set a goal of where you want to beWhen we were able to shed our old habits at our Plant in West Virginia, injury rates dropped by 97%, emissions to air, ground and water as reported to the EPA dropped 95%, productivity rose by 45% and earnings rose by 300%. As I walked the plant for 5 hours each day we were reminding ourselves to shed the old habits and create a much brighter future.

We can all make the choice to wake up and create a safer, brighter future. Let’s remind each other and ourselves that we can wake up. We can each become the handsome prince that Stephen Capizzano talks about in his fine book.

Some interesting safety data

The Bureau of Labor Statics summary for 2018 shows that in 2018 there were 2,834,500 Recordable injuries. At an average cost of about $50,000, this amounts to a waste of over $1.1 trillion as well as a lot of suffering and sadness.

COVID-19

Returning to work during this pandemic seems to be the right thing to be doing, as long as we do our best regarding social distancing, wearing a suitable face mask, washing our hands, and keeping our hands away from our face. We also have to give our older people special care to protect them since they have such serious effects if they get the virus. Everyone needs to look out for each other and take the steps to do the best they can to work safely and keep everyone healthy. This is not down-playing the seriousness of the disease, but rather looking at a balanced approach where people also need to work and the businesses survive.

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