Reducing Workplace Violence and Building a Better Place

All of us, together, make a difference in the safety and the lives of our co-workers.

When Claire Knowles, Robin Nagele, and I (NageleKnowlesAndAssociates.com) are asked to come into an organization to help them reduce the risks of workplace violence and develop an active shooter protection plan, we have a good selection of options for them to consider, ranging from a comprehensive training and development plan to a bare-bones introduction. We see workplace violence ranging from a simple lack of respect to harassment to bullying to fighting and even murder, and our offering covers the range. Workplace violence can happen from the inside (bullying, harassment incivilities) and from the outside (perpetrator entering the workplace with intent to do harm). It covers Psychological Safety and Physical Safety.

we need to all work together for workplace safety

However, many people see this whole subject from a wide range of perspectives. It is very unlikely that an active shooter situation will develop here so why bother? Well, according to the Bureau of Labor Statistics in 2019, 761 people were murdered at work. Homicides were 454 and suicides were 307. This is the fourth highest cause of workplace fatalities. Could that happen here? It is a myth if you think it can’t happen in your workplace.

Harassment and bullying are HR problems and not often considered safety problems–but they are because they impact psychological safety. They can lead to people making mistakes and getting hurt. Lack of respect, harassment and bullying are just little issues (unless you are the target) so why spend the money? According to the Bureau of Labor Statistics in 2019, in addition to the 307 suicides, there were 313 drug overdoses at work. What was the impact of harassment and bullying on these people? Their psychological safety is hugely impacted. There are all sorts of ways to try to talk your way out of these sorts of issues. But there is a big impact on both the people and the businesses’ profits.

In the unlikely event of an active shooter situation, people can be killed and injured, the business will be shut down as a crime scene, the bad publicity runs rampant, and the regulators and lawyers will be all over the place. Your relationships with your people and customers will be a shambles. This results in huge losses.

When the business leaders tolerate lack of respect, harassment and bullying, the workplace is not psychologically safe, and people stop talking together and sharing information. This costs a lot of money in grievances and HR meetings, etc. It also costs a lot in missing the possibility of new business opportunities that are discovered as people talk together about how the business is doing and find new ideas for new opportunities emerging from their conversations.

We can all come together and address the elimination
of all forms of workplace violence.
Let’s pull together and make it happen for the good of us all.

Building a Better Place – We can do this Together!

There is so much bad news of workplace shootings, conflict of all sorts in our cities and streets, police and other citizens being killed and the endless arguments in our governments at all levels that it is tempting to just try to shut everything off and pretend nothing is happening. It feels as if we are in chaos with no good answers to be found.

But there are many good people in our cities and states, in volunteer organizations, in our governments and businesses. We need to rise above all this noise and strife. I believe that most people want to live good, safe lives, to raise their families, to seek life, liberty, and happiness. We want this in our private lives, in our homes, towns and cities as well as in our places of work where we spend so much time.

We can each make a positive difference in our homes, neighborhoods and at work. We can look for the good we each have to offer and make connections. We can have conversations together about how we are doing. We can talk about the little things that matter and connect us. We can show caring for each other and kindness. We can value our differences without trying to force them onto someone else. We can do this at work where we spend so much time together. We can find our common purpose and build on that.

As all of you readers know I have a great concern about leadership and workplace safety. When we build a more harmonious workplace the levels of anger and frustration drop. We can treat each other as real people and not some object to push around. We can build a better workplace with co-created principles and standards of behavior.

I know we can do these things because we did this at the plants where I was the manager and in the businesses in which I consult. When we co-create our principles and standards, working together with respect and listening, sharing information freely, helping people to see that their work is important, the levels of anger and frustration drop. I have seen this many times over. When this happens, more and more of the time we are focused at doing things right and the total performance of the organization improves. We can learn and grow together so our levels of knowledge and understanding go up. Fewer injuries and incidents occur. Total quality of our life and the products we make get a lot better. I have seen this happen over and over. We can do these things if we want to do them.

Our leaders play a big role in this by setting the standards and modeling the positive behaviors that are so important. We all watch our leaders and those with integrity and a caring heart are those we most admire. Their behaviors and the words they use set the way for us all.

However, we all have a role to play. We can all be winners as we pull ourselves up. Sometimes, it is not easy, but we can all do this with courage, caring, concern for each other and commitment to the dream of a better world.

If you do not do this, then who is going to do it? It rests on each of us.

make a difference in the safety and the lives of your co-workers

Workplace Safety…When Tempers Flare

We are currently living in really tense social and political times.

when tempers flare at work risk of injury goes upYou can’t turn on the news or check your Internet homepage without sensing the depth of the issues that our country is experiencing. Whether it is returning to the workplace amidst COVID-19 rules, political protests, religious non-tolerance, or negative nightly news events – we’re experiencing a wide berth of dramatic events. And each of us has an opinion, a response, a way that we individually see these events and cope with this discord.

However we cope, we need to do our best to keep it out of the workplace, because when we allow the national scene to externally influence our internal emotions, then our emotions, in fact, can impact our safety and the well-being of others.

Whenever we are distracted by emotions, the risk of an injury or incident goes up, we become less able to concentrate and our minds get (emotionally) preoccupied. Our emotions can be influenced from a host of negatively-impacting ways; in turn, we can be hair-triggered to respond in negative ways. Today, we are especially challenged.

Below is a list of things that add to one’s emotional trigger points and what we can do when emotional overload pushes tempers to flare beyond the threshold level in our workplaces.

When tempers flare, adrenaline flows – it cranks up your heartbeat and breathing rate and primes your body for a fight response. This is NOT GOOD in our Workplaces! When tempers and emotions flare, regardless of the impetus, then the focus on safety takes a back seat. Emotion takes over. That is when you and your coworkers are exposed to higher risk and become most vulnerable to the unexpected.

So what just set you/him/her off?

  • Someone hell-bent on bringing the national scene/election/politics into the workplace, and you vehemently disagree with their view? (Workplaces should be neutral places).
  • Someone unable to keep their personal views on national, regional, or local events to themselves…to which you disagree?
  • Someone unable to contain negative views about another’s race, gender, ethnicity, etc.? (Even when it is well known that what you think about a person/group of persons doesn’t matter when you come through the workplace door – if you’re going to collect a paycheck, you have to find ways to constructively work together with “all” people, regardless of your personal feelings. We’re all in this together, whether we like it or not.)
  • Something else? Something that has become habitual? Like… bullying, intimidation, harassment or someone purposely pushing your buttons, again? And now they’ve crossed the line!
  • You woke up angry and carried that into the workplace? Maybe you were stressed out before you came through the workplace door and you’ve taken it out on your mates.
  • You’re tired? Maybe you’re tired of people taking shortcuts in the workplace and endangering others; maybe you hate that immature horseplay that may be happening, and that your supervisor seems powerless to address it.
  • You’re an old-timer and could care less about the poor example you’re setting? (Don’t think people don’t see this.) Maybe you’re impulsive or maybe you just don’t give a darn. Maybe, because of the way you/he/she is behaving, that you/he/she has now not only lost the respect of coworkers, but the unexpected safety lapse is fully lurking around you; someone can get hurt…it is in the law of probabilities.
  • Maybe you have just had a long, hot day and you are bone-weary?

Are you about to lose your temper (for whatever reason)? Cool it!

a moment of patience at work saves a lot of regretIt doesn’t have to be that way! Take a timeout!

  • Cool Off: Take a walk around the building or around the block.
  • Take Two: Two minutes and think it through. Try to remove your emotion from this situation.
  • Ask to have a private talk with your supervisor about your concerns: Make sure he/she fully grasps the situation and why what is emotionally happening is impacting safety and the workplace environment. Talk it through.
  • Recognize that the actions of all of us have an influence on the safety-mindedness of other workers, particularly newcomers.
  • If cornered, avoid responding to the aggressiveness of another: Don’t escalate the situation. (Walk away…it’s okay).
  • Learn some work-group de-escalation processes, like our Stop-It Process – where one group code-word can quickly cool the ardor and bring harmony back.

Tame Your Temper: Because anger can be powerful, managing it is sometimes challenging. It takes plenty of self-awareness and self-control to manage angry feelings. It is hard, but you’ve got it in you!

Self-awareness is the ability to notice what you’re feeling, thinking, and why. Little kids aren’t very aware of what they feel – they just act it out in their behavior. That’s why you see them having tantrums when they’re mad. Adults (like workers in our workplaces) have the mental ability to be self-aware. If you’re still throwing tantrums, it is time you got some help or leave the workplace. When you get angry, take a moment to notice what you’re feeling and thinking.

Self-control is all about thinking before you act. It puts some precious seconds or minutes between feeling a strong emotion and taking an action you’ll regret.

Together, self-awareness and self-control allow you to have more choice about how to act when you’re feeling an intense emotion like anger.

The Safety Bottom Line: Our workplaces have to be as free as possible from the external emotional factors of the outside world. We’ve got enough to worry about internally – within our workplace walls.

Anytime tempers flare (as a result of any impetus – national, regional, political, or internal frictions) or when aggressive, bullying, intimidating behavior is not appropriately addressed, the risk of incidents increase. Hostile workplace and workplace violence potential increases, as does the potential liability for employers who have a duty to employees to provide a safe work environment, free of abuse and harassment.

Emotion-based discord is a health and safety issue. Supervisors need to be vigilant, “clued-in” and able to address such heated times with calm and genuine concern. Emotions can occur inside or outside the workplace and can range from simple disagreements that escalate to temper tantrum level, to threats and verbal abuse, to physical violence. (All no-no’s in the workplace!)

Thousands of people are exposed to workplace tensions each year…as well as the macro-level national concerns.

The advice is solid: Cool It! Don’t let tempers flare and emotions get elevated in your workplace…where severe consequences can ensue. Nope! Walk away – It’s okay!

June is National Safety Month

Safety Challenges are Still With Us!

national safety monthIn times like this, when the business and production activities are ramping up, there is a real danger that safety problems will show up. Any time the level of activity changes, up or down, is a time of danger.

Talk with the people about these issues as well. Every day have tool box or pre-start meetings to talk about the challenges for the day. Ask the people what their biggest hazards are for the day and what they are doing to prepare for them and to protect themselves and the processes. At the end of the day, have another safety conversation and reflect on the day and whether the things that they talked about at the start really helped. Talk about the surprise for the day and how they overcame these challenges.

Keep the safety dialogue going. One of the best ways to show that you really care about the people is to work hard on the safety front. Go into the workplaces, listen, talk together, and build collaboration, helping everyone to work towards a healthy, safe and profitable business.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close