Writing a Book about the Process Enneagram

One of the unexpected pleasures of this season is knowing that my latest book endeavor (co-authored with Sebastian Wolf Siebzehnruebl) is soon to be on its way to a publisher.

I’m grateful for the opportunity to co-author this book about the process enneagram, not because it marks an ending, but because, at 91, it represents another step in a journey that has occupied much of my professional life and I enjoy lifelong learning.

For many years, my work has centered on a question that continues to challenge organizations everywhere: How do leaders solve problems that seem too complex, too interconnected, or too deeply rooted for conventional approaches to work?

That question led me to develop a practical framework for complex problem-solving – one designed to help leaders of organizations untangle issues that often resist traditional solutions. It is called the Process Enneagram. Time and again, I’ve seen leaders use this approach and facilitated framework to make progress on challenges that once felt overwhelming, producing results that are both meaningful and sustainable.

This new book brings together many of those years of learning, observation, and experience. My hope is that it will make these ideas more accessible to leaders and organizations seeking better ways to navigate complexity and address the “critical problems” that so often stand in the way of lasting success.

As the publication process unfolds, I’ll share more about the book and the ideas behind it. For now, I’m simply thankful for the opportunity to continue this conversation – and to contribute, in another way, to helping leaders solve the problems that matter most.

new book about the process enneagram

Some details on the book…

Sebastian Wolf Siebzehnruebl and I are co-authoring this new book, titled “Navigating Complexity: From Control to Flow Using the Process Enneagram.” We will be submitting the draft to Routledge Publishers in August.

Sebastian lives in Berlin, Germany and was the recent Curator of the International Federation of System Research which enabled him to know many of the leading thinkers in organizational development (OD) theory and ideas. When he became interested in the Process Enneagram, he realized that it provided a unique bridge between theory and practice.

The OD theory goes back in a continuous stream to Mary Parker Follett in about 1920. A large part of this theory, much of which has never been applied to practical situations, is supportive of and incorporated into the Process Enneagram helping us to understand how and why it works so well in helping organization to solve complex problems. The Process Enneagram is a very powerful, practical complexity tool.

My connection with the enneagram figure goes back to 1985, while I was a Plant Manager in the DuPont Company. My creation and unique development of the Process Enneagram occurred simultaneously with the development of chaos and complex adaptive systems theories, which I learned from Margaret Wheatley and others since 1996.

The Process Enneagram is very accessible to people in that it uses regular English; no technical language is used. I have used it successfully with people at all levels for over 30 years in many different kinds of organizations in many different countries, for solving complex problems.

(Note: The Process Enneagram is NOT the enneagram connected to or used in personality distinctions).

About the Process Enneagram

We see organizations as living systems with almost all the knowledge the people need to solve their problems is already there within. It is scattered among them, so when we open up the consequential conversations, they discover they know a lot and take the initiative to solve their own problems. They move from the top-down control of organizations treated as machines to the flow of self-organization systems in organizations treated as living system. Decisions are made by the people closest to the actual work.

I call the approach I take with organizations “Partner Centered Leadership.” In using the Process Enneagram with organizations, to help them solve their problems, I have seen them make big changes, sometimes in even just one day. These problems can be in arenas like safety, quality, effectiveness, innovation, turf wars, etc.

In looking at performance in 6-month after-workshop reviews, we see injury rates, for example, dropped sharply after several workshops beginning the day after the workshop was held. The process has to be sustained by the leaders, of course, after the facilitated workshop ends, and that follow-up is easily taught.

The safety, as well as all other dimensions of performance, improve. They move from compliance to excellence in their performance. However, our focus is not just safety; it is the whole system. The people discover that everything gets better when they see their system and decide to change how they work together.

lifelong learning keeps our minds sharp

Final Thoughts

“Every so often, we’re given an opportunity to look back and see how years of work have quietly come together.”

At 91, I’m overjoyed for this book development. Our new book will help you to learn more about this approach. My former book, “The Leadership Dance”, written in 2002, will also help you to understand this work. The Leadership Dance is available on Amazon.

It will be interesting to see how our book project develops as we move forward. I’m excited for this to happen! Please stay tuned. I’ll let you know when this new book is ultimately published.

Beyond Compliance: Safer Workplace Culture

Our safety industry is huge and makes a lot of good contributions across millions of businesses to help to make workplaces safer.

There is no question that thousands of safety people are trying their best for a safer workplace.

It seems to me that with all this effort we should see fewer injuries and deaths, but over the last 10 years the number of people being killed and injured has not gone down and is stuck at about 5,200 fatalities and 2,500,000 injuries year (based on BLS statistics). Everyone agrees that this is NOT okay – yet even with focused effort there has been no breakthrough. Why?

The safety industry is currently working with organizations as if they are machines with linear work processes that can be taken apart and have the parts optimized. There have been thousands of change processes trying to do this, but successes have been limited. This approach is okay for simple situations, but our challenge is with complex systems where many people and parts are interacting all the time. In this situation, trying to fix a part like safety does not work because the whole system pushes back and spoils it.

a safer workplace is important to employees

When I was a plant manager, I found that in two different plants that shifting from seeing and working with the organizations as if they were a machine to seeing and working with them as if they were a living system made a huge difference. In learning to lead this way, the entire organization changes for the better.

This approach is based on the belief that most people want to do better and that they are intelligent and can make good decisions about their work. We created the conditions where it was safe to think and talk together, share information, and encourage them to make decisions close to their work. The whole system changed for the better, not just the safety (the injury rates dropped by over 90 %).

When I moved into my 30-year career of helping organizations to improve, I have seen similar progress. Not only did the performance improve, it happened quickly.

Making the Safety Shift…

Each organization can begin to make the shift and do this. The site managers and leaders need to be on board. The safety people can be a major help in this shift since they work across the organizations having access to many people at different levels. They can tell the success stories and encourage people to begin to work together in new ways.

This begins with treating people with respect, listening to them, and learning together. The people working close to the work have a lot of valuable information to share and build upon. Managers shift their focus from trying to control the work to trying to support the shift in culture.

Right now, for example, safety people can begin to work this way by having focused conversations with the people about how to handle heat stress in their workplaces. What ideas do they have to improve their working conditions? What can they do to make things better? You can encourage and support them to do the needed work.

work together to make a safer workplace

There is Help Available for a Safer Workplace…

I have developed a way of working with the people in organizations which I call Partner-Centered Leadership. My book, “The Leadership Dance,” available from Amazon, is a place to start. I also have some YouTube videos that will help.

You may also like to read this article, Faces of EHS: Richard Knowles on Being People-Focused.

If you concur that it is NOT okay for workplaces to be killing 5,200 people every year and injuring 2,500,000 people too, and want to make sure your workplace isn’t among the statistics, please connect with me at RNKnowles@aol.com or call me at 716-622-6467. I’ll share with you how your organization can achieve business and safety excellence at the same time.